Terms + Conditions
Check in is between 3 pm and 8 pm
Check out is by 11 am
Quiet time is between 11:45pm and 7:00am, all fires are to be extinguished and all outdoor activities ceased.
Payments may be made by credit card. We accept VISA, MasterCard, and American Express.
For your safety we must insist that you do not walk off of lighted paths after sunset, including both on RiverCrest property and that of Flag Hill Distillery & Winery.
We also remind you that Flag Hill is an operating wedding venue and to ensure the utmost respect to guests and couples, please stay off of Flag Hill Distillery & Winery property during weddings.
RiverCrest Villas accommodation can be used only by the person registered at the reception.
It is strictly forbidden to bring flammable or explosive materials and objects with unpleasant smells into any villa areas. Any and all damages caused from doing so will be charged a minimum of $200 to the credit card on file.
Smoking and/or vaping is not allowed in all Villas including the check in lobby. Any and all damages caused from doing so will be charged a minimum of $200 to the credit card on file.
We do our best to ensure the safety of our property and guests but we cannot guarantee the safety of valuables, money and documents that are left in your room once you leave.
Please close the door when leaving the villa and ensure all taps are turned off.
In case you wish to leave your Villa later than planned, please inform the reception by 9:00 am. Check out time is 11:00, staying in the room after 11:00 will incur a fee of $75 per half hour.
Please do not create noise which could disturb other guests in the rooms, corridors and public areas, especially during quiet time of 11:45 PM to 7:00 AM.
Please immediately inform the reception of any defects or faults in the room or possible dissatisfaction with the service.
Please keep the equipment and furniture safe. If damages are caused we will be forced to charge your credit card on file for the repair/replacement of any item.
Pets are not allowed in Villas or on RiverCrest property.
Room inventory (pillows, blankets, towels, etc.) are intended for your use during your stay at the hotel and you are kindly requested not to take them out. Upon check-out, any missing items will be charged accordingly to the credit card on file.
Any complaints of individual, agency or contractual guests shall be taken into account if they are submitted during the guest’s stay at the Villas. Complaints sent or submitted later shall not be accepted.
Rooms that are left in need of a deep clean will be charged an additional $200 to the credit card on file.